Privacy policy

PRIVACY POLICY

Last updated: July 2025

House of Twisha ("we," "us," or "our") operates the website www.houseoftwisha.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

INFORMATION WE COLLECT

When you visit or make a purchase from House of Twisha, we collect:

• Personal Information: Name, email address, phone number, billing address, delivery address

• Payment Information: We do not store card details. Payments are processed securely by Razorpay

• Device Information: IP address, browser type, pages visited, time spent on site

• Order Information: Products purchased, order history, communications

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill your orders

• Send order confirmations, tracking updates, and delivery notifications

• Respond to customer service queries

• Send promotional emails and offers (only if you opt in)

• Improve our website and shopping experience

• Comply with legal obligations

COOKIES

We use cookies and similar tracking technologies to:

• Keep your shopping cart active

• Remember your preferences

• Analyse website traffic (Google Analytics)

• Show you relevant ads on platforms like Facebook and Instagram (Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

META PIXEL (FACEBOOK PIXEL)

Our website uses the Meta Pixel to:

• Track conversions from Facebook and Instagram ads

• Build custom audiences for advertising

• Show you relevant House of Twisha products on Facebook and Instagram

This data is shared with Meta Platforms Inc. and is governed by Meta's Data Policy. You can opt out of Meta's targeted advertising at www.facebook.com/settings/?tab=ads.

GOOGLE ANALYTICS

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about your browsing behaviour. You can opt out at tools.google.com/dlpage/gaoptout.

DATA SHARING

We do not sell your personal data. We may share your information with:

• Courier partners (for order delivery)

• Payment processors (Razorpay)

• Analytics providers (Google Analytics, Meta)

• Legal authorities (if required by law)

DATA RETENTION

We retain your personal data for as long as your account is active or as required by law. You may request deletion of your data by contacting us.

YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications at any time

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

CONTACT US

If you have questions about this Privacy Policy:

Email: support@houseoftwisha.com

WhatsApp: +91 84608 93934

Address: House of Twisha, Surat, Gujarat, India

Website: www.houseoftwisha.com